Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

  • Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@amozclothing.com.
Note: Returns must be sent to the following address:
Martinus Nijhoffstraat 56, 1064HK, Amsterdam

If your return is accepted, we’ll send you a return shipping label and full instructions.
Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, contact us at support@amozclothing.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective

  • It arrived damaged

  • You received the wrong item

We'll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., personalized items or special orders)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials (e.g., flammable liquids or gases)

We also do not accept returns on sale items or gift cards.

If you're unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get what you want is to return your item. Once your return is accepted, you can place a new separate order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification.

To qualify:

  • The item must be in the same condition you received it (unworn, unused, with tags, and in original packaging).

  • Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund approval.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card company to process the refund.

  • If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us at support@amozclothing.com.